Shipping policy

Refund & Payment Policy

Refund Policy

At Preo Communications, every engagement requires a significant investment of time, expertise, research, strategy, and proprietary intellectual property. Due to the customized nature of our services, all payments are final and non-refundable.

By purchasing any of our services, consulting sessions, advisory programs, retainers, audits, marketing strategies, SEO services, website development, branding, AI consulting, or digital marketing solutions, you acknowledge and agree to the following terms:

All Sales Are Final

Once work has commenced, no refunds, chargebacks, or credits will be issued for any reason, including but not limited to:

  • Dissatisfaction with recommendations or strategic advice

  • A change in business direction or priorities

  • A decision not to implement our recommendations

  • Internal staffing or management changes

  • Financial hardship

  • Business closure or restructuring

  • Differences in opinion regarding marketing strategy

  • Delays caused by the client

Advisory & Consulting Services

Our advisory and consulting services provide professional expertise, strategic guidance, and recommendations based on years of experience and industry best practices.

Clients understand that marketing and business strategy often involve subjective judgment. While you may choose not to follow our recommendations or may disagree with certain strategies, this does not constitute grounds for a refund.

Our obligation is to deliver the agreed-upon professional services—not to guarantee that every recommendation aligns with a client's personal preferences.

Custom Work

All work produced by Preo Communications—including but not limited to:

  • Marketing strategies

  • SEO audits

  • Content plans

  • Website development

  • Branding materials

  • AI automation strategies

  • Digital marketing campaigns

  • Reports and research

  • Email marketing assets

  • Social media content

  • Consulting deliverables

is custom-created specifically for each client and cannot be returned, reused, or resold.

No Performance Guarantees

Marketing results depend on numerous external factors beyond our control, including market conditions, competition, search engine algorithm updates, customer behavior, advertising budgets, implementation quality, and client responsiveness.

Accordingly, Preo Communications does not guarantee specific rankings, revenue, lead volume, sales, or other business outcomes unless expressly stated in a signed written agreement.

Chargebacks

Clients agree not to initiate chargebacks or payment disputes for services that have been delivered, partially delivered, scheduled, or prepared.

If a payment dispute is filed after services have commenced, Preo Communications reserves the right to provide all relevant documentation, communications, contracts, invoices, work logs, deliverables, and project records to the payment processor or financial institution as evidence that services were rendered.

Acceptance of Policy

By submitting payment, signing a proposal, accepting an invoice, or otherwise engaging Preo Communications, the client acknowledges that they have read, understood, and agreed to this Refund Policy and Payment Terms.

Effective Date: January 1, 2026

Delivery of Services

Preo Communications provides professional consulting, advisory, and digital marketing services. Our services are delivered electronically through Zoom meetings, phone calls, email, online collaboration tools, and digital deliverables. We do not ship physical products.

Because our services are considered delivered once a consultation, Zoom meeting, strategy session, or digital deliverable has been provided or prepared, they are non-returnable and non-refundable.